Our Customer Commitment
We are committed to customer satisfaction. Your happiness with our products is the utmost importance to us! If for any reason you are not satisfied with your purchase from us, you may return the product within 30 days of purchase for a refund, replacement or store credit.
Domestic Shipping: We ship via USPS priority mail using flat rate shipping and "whatever fits in the box ships in a box". We only charge what the USPS charges for shipping. Orders ship out by the next post office business day. Use the estimate shipping box on your cart page to get a quote for shipping.
International Shipping: If you would like to ship outside of the USA, please e-mail us at firstname.lastname@example.org or call us at 415-885-3038 so we can work together to find the most cost effective and expedient option. In general, we ship USPS Priority Mail internationally.
Professional Chefs, Restaurateurs, Caterers, Bartenders and Mixologists can receive a 10% discount on our retail jars and special discount bulk pricing on 1, 5 and 10 lbs of all of our herbs, spices, blends, salts, chiles, peppers, sugars and extracts. We package the bulk orders in mylar bags. For quotes and more information, please contact us at email@example.com or call us at 415-885-3038.
Lifetime of Spices
Most ground spices and herbs are best used within 12 months to ensure the freshest taste and aroma and should be stored in a cool, dry and dark place. We grind our whole spices in small batches so they are as fresh as possible. It is best to buy in smaller quantities and restock more frequently as needed. Whole spices, seeds, peppers and salt blends retain their taste longer. You can buy whole and grind them yourself at home for the best freshness. Note that spices, herbs, blends, chiles, peppers, sugars and extracts do not spoil over time but rather simply loose the potency of their taste and aroma.
Storage of Spices
Spices, herbs, blends, chiles, peppers, salts, sugars and extracts should be stored in a cool, dark and dry place in glass containers.